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on verbal and nonverbal

Communicate means to make common, to have others share something.
does not mean you only have a good ability to speak (know about) but also have a good ability to listen (to listen).
The parameter that indicates the effectiveness of communication is the response you get. The report
produce un cambiamento: infatti quando comunichiamo qualcosa a qualcuno ampliamo le informazioni a sua disposizione, confermando o modificando le sue opinioni su di noi e il mondo.
Gli consentiamo di conoscersi meglio, dunque facilitiamo dei cambiamenti che possono avere aspetti diversi.
La comunicazione è assimilabile allo schema stimolo – risposta: è costituita dal passaggio o dal trasferimento d’informazioni da un individuo ad un altro.
Pertanto si ha comunicazione quando due o più persone condividono lo stesso significato.
La comunicazione è quindi uno scambio di valori sociali che si effettua secondo regole prestabilite, utilizzando il linguaggio (Verbal communication) and behavior (nonverbal communication).
Verbal communication: verbal communication uses, such as the word itself, speech, and then to communicate effectively is important that everyone involved in the interaction uses the same code of communication.
communicate effectively not only mean "able to express ourselves," but it is extremely important to observe certain rules.

• The speeches must happen regularly in accordance with the alternation of shifts: when you're talking many, the space of speech must be be equally enjoyed by all, we must speak one at a time without overlapping and without interrupting those who are conducting a speech.
• must listen and pay interest on what the speaker says.
• is to retain the topic of which you speak.
• must be clear, there should be no gaps in the speech and even the excesses of the word, we should not say no more and no less.

Nonverbal Communication: non-verbal communication refers to everything that has nothing to do with speech, are part of this:
gestures, facial expressions, physical appearance, posture, orientation and distance in space, clothing, etc. all five senses.
elements that are alien to the language spoken, let us understand a little more than one person, since they are common features which have a significant effect.
It is thought that non-verbal communication accounts for 55% of a communicative exchange, 38% is the tone of voice, while only 7% depending on the speech.
One can therefore conclude that the exchange of communication depends for 93% of non-verbal communication, the remaining 7% of the communication verbale.
Usiamo abbigliarci in modo diverso a seconda delle situazioni, ricorriamo ad una grande quantità di inflessioni della voce, manteniamo una certa distanza rispetto agli altri, gesticoliamo, ci muoviamo secondo modalità e ritmi diversi nello spazio, cerchiamo o evitiamo gli sguardi, moduliamo pause o silenzi all’occorrenza; persino gli arredamenti degli ambienti di lavoro ci consente di fare inferenze di carattere più generale.
Una caratteristica fondamentale della comunicazione non verbale, è il carattere solitamente involontario delle informazioni che gli interlocutori forniscono di se stessi: è inevitabile fare gesti, avere espressioni mutevoli del volto e così via.
The most significant elements of body language are:

• arms
• hands
• The facial
• attitude
• The ( timbre, pitch, speed)
• Hearing (listening)
• Touch
• Smell
• Sight (eyes, eyes)
• Clothing
• Tic
• Perspiration
• The redness
• Tremor
• Posture

" It 's impossible not to communicate." In any situation of relationship in which there are at least two people, all behavior, be it voice, gesture or posture, communication takes on a meaning that has an effect on the other.
There is a 'no action', the activity or failure to act, words or silence, gestures, gaze and posture are all value message, influencing others, and others, in turn, not can not respond to these communications.
Quindi anche le caratteristiche fisiche, ad esempio il colore della pelle, l’altezza ecc., ci comunicano qualcosa.
E’ evidente che: decisioni, valutazioni, reazioni o impressioni di una persona, si formano e si arricchiscono per effetto di messaggi non verbali.
Attraverso di essi infatti, l’individuo raccoglie elementi su status e personalità del suo interlocutore, sulla disposizione emotiva, l’atteggiamento favorevole o ostile nei suoi confronti e, infine, sulla dinamica della comunicazione in corso.
In base a tutto ciò, si determinano reazioni e comportamenti di risposta.
L’importanza di questi segnali è che in essi manca una vera e propria grammatica, una regolamentazione nella codifica della comunicazione non verbale, quindi sono meno controllabili e probabilmente più genuini.
Diviene pertanto molto importante essere capaci ad usare un secondo canale in aggiunta al linguaggio, poiché ci permette di rafforzare il contenuto di un messaggio.
Altro fattore molto importante a cui si deve prestare attenzione quando si comunica, è il modo in cui gestiamo lo spazio in torno a noi, a come lo sfruttiamo e lo organizziamo; poiché anche questo parla di noi e delle convenzioni culturali di cui siamo portatori.
La prossemica: si definisce «prossemica» the organization of the distances between people.
In the interaction between two or more persons, there are four zones of distance as possible, each of which have different modes of communication, involving the five senses.

• intimate distance: it is a very close distance to the other party, not exceeding 45 cm. The presence of the other is obvious and can sometimes be addictive, is the area that the person considers its own. Normally the distance between boyfriends, or at least between two intimates.
• staff Distance: ranging from 45 to 120 cm, the position that people take in their spatial relationship, is an indication of social relationships or feelings for each other, but the two things together. This area extends from a level just beyond the range that allows you to easily touch the other, to a limit in which two people can touch shake hands stretching out his arm. Usually, the distance between people as they work.
• social distance: the distance is usually where you deal with their business impersonal, usually kept in casual encounters. It 'also the distance that makes it possible to continue working in the presence of others without seeming rude, it is the distance that separates us from strangers. In general ranges from 120 to 360 cm.
• public Distance: ranges from 360 cm onwards, clearly beyond the scope of involvement. Usually corresponds to the maximum possible distance between two people in a given environment, such as when we are at the restaurant.

Some non-verbal signals:

• The attention that a person shows respect to a listening situation you can tell from the posture of the body. For example: to bring the trunk forward is indicative of attention.
• Rating: it is linked to his lips and kisses the so-called analog, or biting the lips means "but I would like I can not. "
• The linguine: indicates strong liking towards the person, the subject matter or situation.
• Playing with an object (pencil, ring, etc..) Shows interest.
• pass a hand through his hair is related to the desire for involvement.
• Interest is linked to smell, then the area of \u200b\u200bthe face near the nose, on the contrary if you rub your finger under his nostrils.
• Reflection: is an internal dialogue and occurs with movement of the circular type. When you touch your chin there is a greater reflection.

course, these meanings are not fixed rules, you have to contextualize a given situation.